Automate field service operations with Tensing Field Vision

Tensing announced today that Heras, a subsidiary of CRH plc and a leader in the manufacture and installation of fence structures, has successfully implemented Tensing Field Vision to automate and streamline their field service operations. Tensing Field Vision is a field service management solution specifically designed to optimize the management of field staff for higher quality service delivery and improved field technician productivity.

Heras’ service division employs a mobile workforce to maintain, repair, and replace existing fencing systems.

Tensing Field Vision replaces the manual system of service delivery at Heras. The application is integrated with back office systems for seamless workflow between office and field. The field component of Tensing Field Vision is integrated with TomTom for optimized routing and navigation.

Field technicians use rugged Symbol MC70 PDAs to send and receive service orders, obtain relevant customer information and needed job materials, and report status as well as navigate to job sites through wireless communication networks. Upon completion of the job, information on materials usage, time sheets and invoices are automatically reconciled with the back office. Additionally the customer instantly receives an e-mailed summary of completed work.

“With Tensing Field Vision we are able to streamline our service process and achieve efficiencies in our operations. The organization, as a whole, benefits from the implementation,” said Michiel Nuyten, Service Manager at Heras. “Our customer service has improved greatly with the resource optimization that Tensing Field Vision provides. Repair time windows are shortened and we can communicate to our customers the immediate status of their repair or maintenance. Our accounting department is able to invoice sooner and the materials department is able to manage materials stock more efficiently.”

Tensing Field Vision is an end-on-end solution that connects the mobile workforce with back-office systems via state-of-the-art wireless communications and mobile PDA’s, laptops and pen computers. Tensing Field Vision supports any mobile process, any back-office system and any device to optimize dynamic business processes. Organizations that employ remote/mobile workers can improve the management and exchange of business critical information with their mobile work force, in any mobile process.

Visit: www.tensing.com.