New BPM Process Pod(R) for Government

Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced the availability of a Problem Report Verification Process Pod for the government industry. The Metastorm Process Pod for Problem Report Verification is a packaged solution framework that when deployed on the Metastorm BPM(R) software suite enables government agencies to electronically collect citizen-reported incidents, determine legitimacy, and dispatch resources for repair.

"As a long standing Metastorm customer, we are extremely supportive of the company's initiatives that enable us to more quickly and easily automate our processes. We have already automated a number of our key processes and most recently developed one for our Master Address Database which will tie into our GIS system, stated Patrick Frantz, I.S. Supervisor, Application Support and Development. "Metastorm has a lot of experience in the government industry and we commend their proactive initiatives in developing ways to help its customers accelerate their deployments. This new solution framework will be a great help to local government agencies that need automation and want to jump start their deployment and see results more quickly."

The use of Metastorm BPM is prevalent in federal, central, and local governments throughout the world for a variety of process management initiatives including citizen service, compliance, paperless e-government, logistics management, and overall efficiency. The Problem Report Verification Process Pod adds to Metastorm's existing library of Process Pod solution offerings, which include both vertical and horizontal business applications as well as technical connector offerings that assist commercial and government organizations with deploying BPM initiatives quickly and successfully within existing IT infrastructures.

This most recent Process Pod enables government agencies to automate all of the activities related to receiving, verifying, managing and responding to reports issued by citizens and other constituents. By incorporating Google maps and a Blackberry mobile interface for remote verification, the Metastorm Process Pod allows government agencies to realize immediate benefits, including providing faster response times to citizens, delivering better quality service, encouraging and empowering citizens to be proactively involved in local government issues, and more effectively utilizing resources.

The Metastorm Report Verification Process Pod functionality includes:
-- Ability for citizens to report problems to local government officials
online;
-- Incorporation of Google maps that allow government employees to review
report data and perform first-pass validation of the problem location;
-- Automatic dispatch of a repair technician following verification of
valid problem;
-- A pre-built user interface for Blackberry devices that enables field
technicians to find the problem location for quick and easy inspection;
triage the problem to define urgency; and submit corrected locations
and updated problem data back to the government office;
-- Configurable administration forms that allow each government agency or
department to tailor the solution and data entry to its unique needs.

"Metastorm's software has had a significant positive effect on many government organizations worldwide, and the new Process Pod for Report Verification adds to our growing list of packaged solution frameworks that enable customers to accelerate process improvements," stated Greg Carter, vice president of development and CTO for Metastorm. "This new Pod allows citizens to benefit from higher quality response while at the same time allowing government agencies to benefit from more effective process management, better resource utilization, and more accurate information."

For more information about the Report Verification Process Pod, visit the demo at http://www.metastorm.com/solutions/tmpp.asp .